Tourist right to claim: "Leaves of complaints and claims" in the Spanish legislation, especially legislation on consumer protection in Andalusia and in the tourist rules of Galicia and the Balearic Islands

Humberto Gosálbez Pequeño


In Spain the Laws of Tourism of the Autonomous Communities recognize tourist right to claim against the tourist company and also public authorities intervening. This paper explains tourist right to claim.

Tourism legislation it is not a complete regulation. Urge a specific and complete regulation of the tourist right to claim, the mediation and the arbitration of public tourism authorities, to provide legal certainty for businesses, consumers and public authorities intervening. 


right to claim, complaints sheet, mediation of public authorities

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